Plan Management
Trueblue/Brevity App
PM Agreement
Trueblue Value Services
Plan Management Service Agreement
PAYMENTS@truebluevalueservices.com
TVS PTY LTD -
T/A TRUEBLUE VALUE SERVICES – www.truebluevalueservices.com
(ABN: 34 093 529 830)
of
(PO BOX 266,HAMPTON PARK VIC 3976)
Provider Service - Plan Management
This Agreement will commence on:
(Date entered Below)
You are being offered this agreement because YOU WANT to join our
Plan Management App , you have told us this in an email after we invited you and YOU CHOOSE USE
Trueblue Value Services APP -
To Keep Upto Date and Use to Authorise Your Provider Invoices BEFORE we process and pay them.
IF YOU AGREE with the Above Statement , please read and agree to the following statements-
This Agreement is made for providing Trueblue Value Services -
Plan Management Department TO -
Collect any NDIS invoice from
ANY NDIS Provider you use directly
to our INVOICES INBOX -
(You can offer this email address to ALL your providers ,
or let us know who your providers are and we can let them know)
THIS MEANS -
1.Your Provider Sends Invoices Directly to Trueblue Value Services
- Plan Management Email
- YOU can choose to send your invoices to us if you do not want the providers to send them directly
- IF YOU CHOOSE to receive and forward your invoices , we can only start process AFTER your invoice has been received to our email inbox.
2. Trueblue Value Services
- Plan Management
- WILL WAIT for your APPROVAL of the providers invoice sent to us AND YOU WILL NEED TO APPROVE IN THE APP .
3. Trueblue Value Services
- Plan Management
- CAN NOT pay ANY invoice UNTIL YOU APPROVE FIRST.
(We will also get in touch if we do not see approvals through APP over a 14 day period!)
PLEASE NOTE -
- YOU WILL NEED A IN DATE SERVICE AGREEMENT WITH THE PROVIDER FOR THIS OPTION
(we can help get a Service Agreement in place if you do not have one with your provider- their invoices will NOT BE PAID until you have signed an agreement with the provider)
-IF YOU HAVE A PROBLEM WITH YOUR PROVIDER - CONTACT US
(please send us an email as soon as possible to - payments@truebluevalueservices.com as soon as you can or need to let us know if there are changes , you want to leave a service or there are any mistakes in your invoices.
-IF YOU HAVE ANY CHANGES LIKE ADDRESS OR HOW OFTEN YOU USE A SERVICE
(let us know if you have any changes like moving house or sharing services OR if you used to use a service every week but changes to 1 time per month or again give us info if you are now using service more often then before , this is so we make sure your invoices match to the services and supports you actually get)
Trueblue Value Services
agrees to offer you :
● Ask you again in 12 months if you still choose to use the APP Service for YOUR APPROVALS or if Automatic Invoice Payment Service is a better option for you - YOU CAN choose to change your option and start to use the Auto Payment Option at any time , just let us know by email or call/text - 0421812788
●Trueblue Value Services WILL SEND you a Plan and Invoice Statement every month to YOUR EMAIL. If you do not have an email address or do not want this information in an email, we can print and send you this information in post. YOU WILL need to let us know that you choose PAPER NDIS updates Below.
● Trueblue Value Services WILL notify you if there is any invoicing that does not seem "normal" , if we see many invoices from same provider in 1 week and this has not happened before we will hold the invoices , not pay and wait for you to reply to our ALERT , if we do not hear back via email we will CALL YOU to check in and ask if the invoices we see as UNUSUAL are to be paid or NOT.
● Trueblue Value Services will help you to have ALL SERVICE Providers and YOU on fair clear Service Agreements when working together. You can let your provider know OR you can ask us to help you GET A Service Agreement in place if there is not one in place already , This is important to protect both your funding and the provider services. A service Agreement is Contract that is for both you and your provider to work by when using your NDIS funding.
● We will provide all copies of invoices at any time , you just need to let us know you need a copy and we will send it right over.
● We will let you know if funding is getting low and offer you a Budget Breakdown of how to use the funding best.
● We can assist to help you exit services if you are not sure how. When a Service Agreement is in place and you no longer wish to use the provider you need to let them know in writing , we can help get an EXIT REQUEST to them on your behalf.
● We will help you report any invoices that were incorrect or in error and correct any issues as soon as we are aware , we will always inform you of any updates from NDIS that we get
● We are happy to provide you any information in regards to your invoicing, just let us know what you need : )
● We will NEVER charge ANY other fees for Plan Management service NO MATTER how you wish to use our services , THIS is all included in the FEE we charge to NDIS.
PLEASE ADD AS MANY PROVIDERS YOU USE NOW BELOW IN THE SPACES.
If it is easier , tick the box to let us know you will send this infomarion by email.
- PLEASE NOTE -
WE WILL NOT start paying invoices to this provider UNTIL we have your provider list sent to us, this is to make sure you know who your providers are and then we are confident we not paying the wrong people.
ADD AS MANY PROVIDERS AS YOU CAN BELOW
(Add in as many details as possible , we need at minimum a COMPANY NAME Please : )
The Participant/Participant’s Representative agrees to:
● Inform the Provider about how they wish the Services to be delivered to meet the Participant’s needs;
● Treat the Provider with courtesy and respect;
● Talk to the Provider if the Participant has any concerns about the Services being provided;
● Give the Provider a minimum of 24 hours’ notice if the Participant cannot make a scheduled appointment; and if the notice is not provided by then, the Provider’s cancellation policy will apply; ● Give the Provider the required notice if the Participant needs to end the Agreement (see ‘Ending this Service Agreement’ below for more information); and
● Let the Provider know immediately if the Participant’s NDIS Plan is suspended or replaced by a new NDIS Plan or the Participant stops being a participant in the NDIS.
Indemnity: Our Insurance Offers~
The Participant/Participant’s Representative must indemnify and hold the Provider harmless from and against all claims and losses arising from loss, damage, expense, liability, injury to the Participant, by reason of or arising out of the services supplied to the Participant by the Provider within or outside of the scope of this Agreement.
Changes to this Agreement:
If changes to the Services or their delivery are required, the Parties agree to discuss and review this Agreement. The Parties agree that any changes to this Agreement will be in writing, signed, and dated by the Parties. Ending this Agreement Should either Party wish to end this Agreement they must give 1-month notice.
If either Party seriously breaches this Agreement the requirement of notice will be waived.
Participant / Nominee consent:
Note: This form can be completed electronically and should be used in conjunction with the Trueblue Value Services 'Decision making and consent' policy. We collect information about you for the primary purpose of providing quality supports and services to you. We need to collect some personal information from you to ensure our services meet your needs. If you do not provide this information, we may be unable to fully provide these services.
This information will also be used for:
a. Administrative purposes for running our service
b. Billing you directly, through the NDIS, or other agency if required
c. Use within our service to ensure you are provided with quality supports and services
d. Disclosure of information to the NDIA, the NDIS Quality and Safeguards Commission, or other government agencies if needed
e. Disclosure of information to health professionals to ensure high quality health care for you if needed
f. Disclosure to other providers, with your consent, in order to provide appropriate services.
We do not disclose your personal information to overseas recipients under any circumstance.
We have a privacy policy that is available on request. That policy provides guidelines on the collection, use, disclosure and security of your information. To ensure the process of quality supports and services, information about you may be given to other service providers who also provide you services.
I have Understood , Consent and Agree to :
• Have read the above information and understand the reasons for the collection of my personal information and the ways in which the information may be used and disclosed and I agree to that use and disclosure
• Understand that this consent is valid only for the time specified • Understand that it is my choice as to what information I provide and that withholding or falsifying information might act against the best interests of the supports and services I receive
• Am aware that I can access my personal information and shift notes on request and if necessary, correct any information I believe to be inaccurate
• Understand that if, in exceptional circumstances, access is denied for legitimate purposes, that the reasons for this and possible remedies will be made available to me
• Have been provided with or have been given an opportunity to obtain a copy of the privacy policy. I consent to provide my personal information to :
Trueblue Value Services
Trueblue/Brevity AppPM Agreement
Sign and Submit
I WILL EMAIL YOU MY PROVIDERS DETAILS
(We do not start paying any invoices until we have a list of providers you use )
Send the LIST to
THANKS WE GOT YOUR INFO!
We Will Send YOUR LOGIN Details to YOUR EMAIL Soon
Personal information
collection statement :
Personal information collection statement You may contact us by email, mail or phone using the details provided at the bottom of this page. You have the right to gain access to the information we hold about you. Our privacy policy (available upon request) contains information on how you may request access to, and correction of, your personal information and how you may complain about a breach of your privacy and how we will deal with such a complaint. We need to collect information about you for the primary purpose of providing quality supports and services. In order to fully provide these services, we need to collect some personal information from you. This information will also be used for the administrative purposes of running the practice such as billing you or through the NDIS. Information will be used within the service for planning and managing your plans and supports. We may disclose information regarding you to other service providers or health professionals only with your consent. We will not disclose your information to commercial companies, however specific service or product information as deemed suitable for your management, may be forwarded to you by us, unless you instruct us not to forward this type of information. Your written consent will obtained at the start of any new planned activities. We do not disclose your personal information to overseas recipients.
Digital information
collection & storage statement :
File information is stored securely and access only by our workers. We take all reasonable steps to ensure that information collected about you is accurate, complete and up-to-date. You may have access to your information on request and if you believe that any of the information is inaccurate, we may amend it accordingly. If you do not provide relevant personal information, in part or in full, this may result in the provision of incomplete supports or services which may impact on your plans and goals. Any concerns you may have about this statement or the information we store about you can be directed to :
MYNDIS@truebluevalueservices.com
Feedback, complaints and disputes:
If the Participant wishes to give the Provider feedback, the Participant can talk to Seli Srdanovic on 0482434774
or email MYNDIS@truebluevalueservices.com
If the Participant is not happy with the provision of Services and wishes to make a complaint, the Participant can talk to Seli Srdanovic on 0482434774
or email MYNDIS@truebluevalueservices.com If the Participant is not satisfied or does not want to talk to this person, the Participant can contact the National Disability Insurance Agency by calling 1800 800 110, visiting one of their offices in person, or visiting ndis.gov.au for further information.
Goods and Services Tax (GST) :
For the purposes of GST legislation,
the Parties confirm that:
● a supply of Services under this Agreement is a supply of one or more of the reasonable and necessary Services specified in the statement included, under subsection 33(2) of the National Disability Insurance Scheme Act 2013 (NDIS Act),
in the Participant’s NDIS Plan currently in effect under section 37 of the NDIS Act;
● the Participant’s NDIS Plan is expected to remain in effect during the period the Services are provided; and
● The Participant/Participant’s Representative will immediately notify the Provider if the Participant’s NDIS Plan is replaced by a new Plan or the
Participant stops being a participant in the NDIS.
